Refunds and delivery problems
For an unused minute-pack purchase, email [email protected] with the order reference to request a full refund. For a used pack, report the duplicate charge, missing delivery or other fault for transaction and delivery review. Never send your card details or private purchase key.
Approved refunds revoke the associated minute grant. Access can be paused if minutes have already been used, and new purchases are blocked pending review. That internal usage record is not an automatic demand for additional money. Contact support instead of buying another pack to work around a delivery problem.
Nothing here limits rights that cannot be excluded under applicable law.